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IT White Papers ITIL® V3 and ISO/IEC 20000 This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2. ...more Everything you wanted to know about ITIL in less than one thousand words! This white paper describes the evolution of ITIL noting the key elements of ITIL Version 2 and how and why it evolved into ITIL Version 3: The Service Lifecycle. ...more ITIL V3 and ASL: Sound Guidance for Application Management and Application Development OGC have commissioned a number of white papers aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards. The three white papers - this being the first - cover ISO, Guidance for IT Governance (CoBIT), and guidance for Applications Management (ASL). ...more

CompTIA Exam Testing Centres

 

Exam Testing Centres Booking The Exam You can take your exam at any VUE or Prometric Testing Centre. These are located nationwide. VUE Phone number: 0800-7832210 Prometric number: 0800 592 873 You will be issued with a candidate identification number which you keep throughout your studies. You must produce this number each time you wish to take a new exam. Exam Fees Exam fees are not included in the fees of any of our courses. Exam fees are set by the major vendors, CompTIA, Microsoft and Cisco.  · Microsoft MCP Exams: £88 plus VAT · CompTIA exams start from £100 plus VAT · Cisco Exams from £100 plus VAT · Microsoft Office Exams from £60 plus VAT

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